RepliZen
Live in Gmail. No new tab to open.

Your support team, already in Gmail.

It's 3pm and your rep is answering "where's my order?" for the fifth time today — tabbing to Shopify, copying a tracking link, pasting it back. RepliZen does that in the side panel, with the customer's real order history, before they finish reading the email.

See it in action

Free for 14 days · Works with your existing Gmail · No credit card

Support inboxes staying quiet at

Coastline CoffeeField & GrainNorthlineStride AthleticsBean ClubRoast Shop

The daily grind

You didn't hire your support team to copy tracking links.

Tuesday, 3:14pm

The fifth "where's my order?" today

Same question, same answer, five customers deep. Your rep types it out from scratch every time because the tracking number lives three tabs away.

Owner is at lunch

A VA who can't offer the coupon

Priya wants to send a 10% off code to save a frustrated repeat customer. She can't — she needs your sign-off first. So the email waits, and the customer stews.

Every single reply

Alt+Tab, Cmd+F, paste, back to Gmail

Gmail. Shopify admin. Order page. Tracking. Gmail again. A twenty-word reply takes four minutes and half of it is context-switching.

How it works

From "where's my order?" to sent, in one screen.

  1. 01

    Open the customer's email

    RepliZen activates the moment you open a thread. No search, no lookup — the panel is already loading.

  2. 02

    It finds them across every store

    One email address, up to three connected stores. Orders from Shopify, WooCommerce and BigCommerce merged into one history.

  3. 03

    AI drafts a reply grounded in the truth

    Not a hallucinated template. The draft cites the actual order number, the actual carrier, the actual delivery date.

  4. 04

    One click to send — or approve a coupon

    Insert the draft, tweak a line, hit send. If a VA suggested a coupon, it waits in an owner approval queue.

See it in action

The whole flow, from unread to sent.

Scroll through the four moves your team makes on every ticket — without leaving Gmail.

mail.google.comRepliZen
A live replica of the Gmail side panel — the full interactive walkthrough is below.

    01 · Lookup

    RepliZen finds Sara across every store.

    The moment you open her email, it queries all three connected stores in parallel and merges the results.

    02 · Draft

    An AI reply grounded in her real orders.

    Order #10421 shipped Tuesday via USPS, out for delivery today. The draft cites the tracking event, not a guess.

    03 · Coupon

    Your VA suggests 15% off — you approve.

    Sara's last three orders totalled $312. RepliZen proposes a make-good coupon; it waits in your approval queue.

    04 · Send

    One click inserts the draft into Gmail.

    Reply, coupon code, and product recommendation land in the compose window. Tweak a line, hit send.

Gmail · Sara Chen <sara@getchen.co>
RepliZenLive

Customer match

SC

Sara Chen

sara@getchen.co · 2y customer

8

Orders

$312

LTV

2

Stores

Searching connected stores

  • beanhouse.myshopify.com6 orders
  • wholesale.beanhouse.com2 orders
  • beanhouse-bc.mybigcommerce.comNo match

Features

Built for the shape of real support work.

Customer lookup

One customer, every store.

Sara ordered coffee from your Shopify site last April and from your WooCommerce wholesale site last month. RepliZen merges both into one lifetime view — orders, spend, last touchpoint — the second you open her email.

One customer, every store.

Drafts grounded in real orders

Every draft cites an actual order number, carrier, and status. If the data isn't there, the model says so — instead of inventing a tracking link.

Owner-gated coupons

VAs can suggest. Only owners approve.

Give your VA the power to draft a make-good discount without giving them the keys. Suggested coupons queue up for your one-tap approval.

VAs can suggest. Only owners approve.

Reorder & cross-sell recs

A customer who buys beans every 32 days is asking about a coffee grinder. RepliZen notices, and offers a matching product from your catalog.

Team notes & reminders

Leave a note on a customer that only your team sees. Snooze a thread until a shipment lands. Pass context without a Slack thread.

Analytics that matter

Time-to-first-reply, drafts sent as-is, coupons approved, saves. See what's actually moving faster — per rep, per store.

Works with your stack

Shopify, WooCommerce, BigCommerce. Connects in minutes.

Paste an API key or click through OAuth. RepliZen starts pulling order history immediately — no CSV imports, no data engineering.

Shopify
WooCommerce
BigCommerce

Pricing

Priced per inbox, not per ticket.

Every plan includes AI drafts, cross-store customer lookup, and the Chrome extension. Overages roll into next month's quota — never a surprise bill.

Solo

For the owner-operator answering their own inbox.

$29/mo
  • 1 seat
  • 1 connected store
  • 500 lookups / mo
  • 200 AI drafts / mo
Most teams pick this

Team

For a small team, with VAs and owner-gated coupons.

$79/mo
  • Up to 5 seats
  • 3 connected stores
  • 2,500 lookups / mo
  • 1,500 AI drafts / mo
  • Owner-gated coupon approvals
  • Team notes & analytics

Scale

For merchants running multi-store, multi-region support.

$199/mo
  • Up to 20 seats
  • Unlimited stores
  • 10,000 lookups / mo
  • 6,000 AI drafts / mo
  • Priority support
  • Custom reply templates

Questions

The honest answers.

VAs see the customer's name, order history, fulfillment and delivery status, and any team notes on the thread — enough to answer 'where's my order' without pinging you. They do not see billing or shipping addresses, payment methods, refund history, or lifetime value; those fields are stripped server-side by the same row-level rules that gate the /lookup endpoint, so a VA can't get to them through the extension, the dashboard, or the API. Any coupon a VA drafts is held in an approval queue and can only be inserted into a Gmail reply after an owner or admin signs off.

Stop re-typing tracking numbers. Start today.

Install the extension, connect a store, answer the next email with the customer's whole history at your side.

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