Blog
Notes on ecommerce support, DTC operations, and what we're shipping.
May 2, 2026 · 5 min read
Why ecommerce support still lives in Gmail
Helpdesks are great for enterprise. For DTC teams under 20, Gmail is where the work actually happens.
June 18, 2026 · 6 min read
Designing for VA workflows without leaking PII
Virtual assistants need enough context to reply — and no more. Here's how role-gating shaped our UI.